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Good luck to you all. Tommy I accept some of your points but I have played on a number of online sites and have never had this experience. Fair enough it is their business practice and Terms and conditions but its common sense that you get worried if you cant contact them.
Secondly, I wonder why they are not stringent about providing proof of identity and age when you open an account, make a deposit and play. Surely that should be the time to make such checks in case the person is underage or playing fraudulently — not when the player at a later stage decides to withdraw some money — my credentials were accepted by the site on playing why not withdrawing?.
If you can provide me with a convincing rationale for that approach then so be it….. Definitely avoid at all costs.
Twice I won a bonus game which crashed and no winnings were added. The customer service only response was this is out of our control. No help at all.
Once I deposited 20 pound and received an 8 pound bonus. My winnings got up to pound yet I was only allowed to withdraw Ridiculous wagering requirements!
With regards to bonus everybody who plays slots knows part of the fun is to try and win a bonus. To win it twice and get nothing is unbelievable.
They said they could see the broken game both times but only response was nothing they could do. I have now left this site and will be spending elsewhere.
Avoid this site. And please dont accept any bonus or your luck will drstically change… The money could just dissapeared with no further warning.
This is harsh, do you wanna chat? I dont know. Euro brand is rubbish, i have had loads of problems with it and i have had no help even though i have sent loads of emails to the support team.
They put all my withdrawel money back in to my eurogrand account as they wanted me to send id which i did do this twice , but nothing happened.
When i logged i had 90pound in my euro grand account which i obvoiusly thought it was from the withdraw money that had been declined however i had an email saying i deposit this which i did not.
I have still not had no help its a joke and will be taking the matter further. I have tried to withdraw my winnings over 3 weeks, but they just keep refunding money back to my account saying I haven't sent the documents needed.
I have sent the documents several times, but they don't answer my mails. I tried the live chat, but no response.
This is not my first withdraw, so they have all the other documents except the deposit confirmation form. That I have signed and sent several times to them.
There are plenty of other casinos that pay your money in couple of days, so don't play in Eurogrand. I recommend Ladbrokes, Bet and Unibet eg.
Avoid Eurogrand!!! This site is part of the william hill plc so avoid them as well. Answer: You cant because you can only spend bonus money after you lose all of your deposited money…..
The bonus which they basically force onto you is just a hidden key that locks you in so you cant win anything because no one can make so much wagering without being destroyed by house edge.
How are these gambling commisions even allowing these junk of people to deceive people like this i dont understand, i wonder if these gambling licenses even exist.
Hi I've played this casino I havnt had any problems getting winnings just the length of time it takes to get it at first I put 80 in and got the.
As soon as I won anything, they locked my account for"Age Verification". BS outfit, they have no intention of paying up if you win anything.
Seems the recommended option here is to ask for account reset and just get my money back. I'm sure that's exactly why I signed up in the first place.
I am having terrible trouble withdrawing winnings from this casino. Their verification process is nothing short of madness.
First I was asked to send photo ID and bills and bank card copies which I did. After a week I looked in and my withdrawal was back in my account so I emailed asking why.
I was told I hadnt signed the deposit verification form that was e mailed to me. I never got one and told them so.
They said they sent it again and again I never got it. I did however continue to get other mails from them.
Eventually it came and I had to print, scan and mail it back so job done. A few days later money still on withdrawal.
I re sent it and was told that were more deposits i had to sign so asked for them to be sent. Again they said they sent them but I didnt get anything.
Eventually on to live help i got them to copy on to live help screen so I could print and sign and they got them e mailed back the next day. I e mailed tonightand they said Istill have more deposit verification to sign.
Again I told them I did sign but they said there is mor so I asked yet again for them to be send and anything else needed. They said they sent me amail with the doc on it- again I never got it and I cant contact live help to get it sent via their screen again as the icon for live help has disappeared from the site.
This is going on over a month now. I have spent at least 10 hours of my life trying to sort it out. As with all gamblers I reversed of my winnings before I copped they were going to keep stalling with whatever method they can so I will keep dipping in to my withdrawal.
If it was a smaller amount It would be gone now. The whole process is nuts. Why didnt they tell me exactly what I had to sign and send it all to me together instead of a page here and a page while.
Because the longer they can come up with any reason to hold the money they are doing. I have been trying to withdraw from my account.
I am becoming very scared that I will never see the money I have won! I to have been caught by this casinos bonus scam.
Changed a lot of money to play and was given a bonus. I had no option to decline this bonus with a so called pop up that should have occurred. On winning was unable to withdraw.
Have been in contact with the gaming commission and been advised to involve eurogrands independent party for complaints but eurogrand seem reluctant to transfer to them.
I have been offered a partial refund at this stage but will not accept it. I am ready to go legal on this and will try and expose this unfair organisation in the press.
Anyone else have a similar problem? I also had a bad experience with EuroGrand. First, you have to open a game in order to withdraw money from your game account.
Second, after winning some money on first day, I wanted to withdraw some of the winnings. After the withdraw I found out that all the winnings had disappeared!
Kind of misleading in my opinion! Some casinos make you play through 12x, some 20x, some 30x, some 50x. Some casinos let you cancel your bonus once you've already accepted it, some don't!
There are wagering requirements you must take into account. I can only say: Read the terms, then play. I just hate this damn casino, ive looking for a good casino online so i can top up an account and cash out with Paypal and i found Eurogrand.
Biggest scammers ever!!! I accepted of course, who wouldnt? I am a bit suspicious of this casino. After 3 days they asked me to send them a scan of my bank card back and front plus a scan of my driving license, I did this after deleting some of the numbers on the card, then I received another email saying that they were unable to verify my age and wanted a signed contract or a utility bill or passport.
I have now telephoned there UK helpline to check they are genuine and they are not going to steal my ID, the woman said I will be receiving an email soon to say they have verified my details then I can withdrawal and deposit as normal.
I am now waiting for my money to appear back on my bankcard. Anybody else experienced this? Avoid this casino at all cost.
Not only the bonus wagering requirements are too high. In the even that you are lucky and win more than dollars or in euros, you cannot withdraw them as they have a cap of euros per month.
I am a VIP player in this casino and i managed to have a limit of withdraw per month. At least that is what they told me couple of months ago.
When i tried last week to withdraw euros they told me that i cant as the offer expired and the casino has the right to change any terms and conditions without warning!!!!!!
Please my frients avoid there are many more reliable casinos to spent your money than Eurogrand. I am really disappoint with them.
Like other comments here I concur that the bonus offered is a scam. However Eurogrand's bonus is worse because even if you manage to negotiate the slots and clear the wagering requirement you find out that the bonus is non-redeemable and cannot be withdrawn anyway — a total scam!
Also they requested age verification from me and wanted me to send in a copy of ID. Be very wary of any site that does that — I've joined many adult sites — poker sites, bookmakers, other casino's and never once been asked for ID.
Coming from a "safe" country like the UK it is simply not neccessary. Never send your documents to any site. They locked my account down after 5 days so I couldn't of cleared the wager requirements to make a withdrawl anyway — maybe because I was winning…..
Here's another reason why this site is a scam. They have fraudulent pop-up pages that offer great winning systems at roulette or blackjack which of course don't work and have links to their site.
Any site that advertises for business in this fraudulent way is obviously a scam. Also, because Eurogrand is a scam, any review site that gives it a good review should also be treated with caution.
The site is probably run by the casino's themselves hoping to attract more unsuspecting customers. Always use a review site that is clearly genuine punters giving their opinions — like this one it seems.
It's very disappointing that a site that is part of the William Hill group should be trading in this dispicable way. Why William Hill allow their good name be tarnished in this way is their business but I for one will have nothing to do with any business connected to William Hill again.
Having said that if you are going to join a casino choose an established name like a big bookmaker or poker site that have been trading for years — they're not going to rip you off for short term gains though still don't take the bonus.
These sites will be going in 10 years unlike Eurogrand who will hopefully fold soon, so they can't rip off any more people. It should be noted that the casino 21 Nova is run in exactly the same way and should also be avoided.
I fell for the Eurogrand scam as well. I don't trust any gambling websites anymore. No regulation whatsoever — they are just criminals. Yes the bonus requirements are horrible, stupid ways to not get your money,but some sites aren't too bad for clearling them if you deposit small amounts ,,like the most I'd take a bonus being 20 dollars.
However you guys talking roulette i don't think thats a game that counts toward the requirements. Avoid their bonuses at all costs however if you, like me fall foul of their criminal wagering requirements, here is how I got them to reset my account.
Note that the further into the conversation, the longer it took for them to respond but be patient and persistant no matter what the amount. Any questions, email me: richreed15 hotmail.
ChatOperator2: Anne: Hello there. Hi there seems to be a problem with my account, could you help me? For some reason I was awarded a bonus when I signed up for which i didnt request but now because of this when i try and withdraw my real money winnings and orignal real money stake, its saying i havent fulfiled the stake requirements ChatOperator2: Anne: Richard, please be advised that for every bonus that you will receive, wagering requirement applies.
ChatOperator2: Anne: Yes, Richard. The system has automatically given you a bonus since you have opted yourself in to receive bonuses upon signing up.
ChatOperator2: Anne: Would you like me to proceed with that? ChatOperator2: Anne: Please be advised that since you have already played with the bonus, we cannot remove the bonus that you have right now.
I will be with you shortly. Thankyou Any luck Anne? ChatOperator2: Anne: I am still checking it for you. Thank you for your patience.
ChatOperator2: Anne: Please allow me to work on this for a few more minutes. Thank you. ChatOperator2: Anne: We can lower the wagering requirement for you and block your account from receiving future bonuses.
Have you been able to process that withdraw for me Anne? ChatOperator2: Anne: Please allow me to work on this a few minutes more, Richard.
I need to coordinate with the Financial Department. Thankyou ChatOperator2: Anne: You're welcome. I appreciate your patience in waiting.
ChatOperator2: Anne: We have an option called an account reset. With this option, we will remove your winnings and bonus and you will only play with your own deposit.
ChatOperator2: Anne: For this to be done, we will need to forward the concern to our financial department so they can check how much they can reset.
ChatOperator2: Anne: No, Richard. With this option, we will return your original deposit to your casino account.
ChatOperator2: Anne: This will also mean you can play without wagering requirements and play on any games you like. ChatOperator2: Anne: You will no longer have wagering requirement once your account has been reset.
As there are no wagering requirements on my account, i can therefore withdraw my orignal deposit without playing any games.
Is that right Anne? ChatOperator2: Anne: You can withdraw your deposit provided that the account reset has been done, Richard. ChatOperator2: Anne: Please be advised to refrain from playing in the casino for the meantime.
No worries, thankyou could you give me a timeframe for this reset to take place? ChatOperator2: Anne: Please allow us hours to make the adjustments in your account.
Ok, thats great, is there anything else you need me to do now? ChatOperator2: Anne: You will be notified through e-mail regarding your concern.
ChatOperator2: Anne: Richard, just don't play in the casino for the meantime so that your current balance won't be affected. ChatOperator2: Anne: Will there be anything else that I can do for you?
No thats great, just to let you know I will keep a record of this conversation for future reference if needed, Thanks again. I won 5 times my deposit the first day, and the moment I hit that limit, I started losing like hell.
Very unlikely, don't you think? I am not an affliate or related to anything Eurogrand does. But I have to say I am surprised by their honesty.
Any money I have won and withdrawn, have been going back to my instantdebit. But do not — repeat — do not accept any bonuses.
Eurogrand has also answered all my emails. Europa Casino does not answer one single email and Europa will always bother you while you are playing slots.
Their support pop up and beg you to deposit more. Eurogrand so far do not pressure me. So all I can say is avoid bonuses and do avoid Europa as they only want your deposit but show little concern if you have an issue.
And many more times, thought it was a fault and it would be paid back or somat, but nothing!! Now, I dont know if the ammounts ive spent really are as high as they were…when statements came through I thought at the time, I couldnt have deposited that much, no way etc!!
Absolute sneaky tossers!! Many beginners and not only beginners are too attached to the result of individual deals, and are quick to judge whether they acted correctly by one or two hands, which is a completely incorrect way in which to approach playing the game.
In poker you should never focus on the result of one particular deal; you have to take into account the correct play and profitability of your actions at a distance.
There must always be a decisive plan of action behind the playing of every hand that goes far beyond the hope for a suitable flop or good luck.
If you do not know as yet the way in which you will play your cards in case the flop does not suit or you are on the threshold of an exhausting deal, fold your cards as soon as possible.
Safety first will spare you a lot of losses. One last thing. Never be surprised by the fact that you or your opponents obtained a strong combination such as a straight or four of a kind, or someone got dealt pocket aces twice in a row.
Every second people across the globe are playing thousands of deals, so such an event just had to happen at some time it just happened to happen at your table.
If you feel that something at the table is irritating you, or you cannot lever an offending deal out of your head, then close down all the tables and take a break.
Never let your emotions control your play. An important skill in poker is the ability to determine the right size of bet for any situation.
The overwhelming majority of players constantly make mistakes at this when there is no need for them to. That is why they end up losing much more than they should do.
The first thing to remember is that any bet should be based upon the size of the pot, and not on your idea on the strength of your hand or the amount of money that you have already invested in the deal.
There are several reasons for such a tactic:. If you bet on the flop, the turn or the river, it should be equal to two-thirds or three-quarters of the current pot.
This rule applies to any situation on the flop, the turn or the river. In the beginning, you should always consider the size of your stake the amount of chips it contains when compared to the blinds and the stakes of your opponents at the table.
We recommend that you always buy up to one hundred big blinds or more. This size of stake may seem too big, but there are several reasons for this: It allows you to get the maximum profit when playing against weak players who are likely to make big raises and risk all their chips; the more money at stake, the larger the potential profit.
Many educational articles are aimed at playing with one hundred big blinds stakes playing short stakes poker is quite different from playing the deep stakes game from a mathematical viewpoint and it will be easier for you to educate yourself.
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ALWAYS treat your bankroll carefully and follow two simple rules: Never try to recover your losses by moving to higher limits.