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But now it has moved on the NuWorks software platform, which offers download as well as instant play games. To start playing the games, players can either download the casino gaming software on their computer or play right on their browser.
Most players find the latter option to be the most convenient as it enables them to access their favourite games on any computer or device in the world.
You cannot play on the move at Slot Madness Casino because the online casino is desktop only. If you try visiting Slot Madness on your smartphone or tablet, you will be greeted by the message that Slot Madness is a desktop only casino.
If you are worried about revealing your card details online, you can do it over the phone or on live chat. GLI is a well-known international auditor that employs a team of qualified professionals to certify game equipment.
You can, therefore, rest assured that the games at Slot Madness truly deliver random and fair results. If you are a US player, you can rest assured that you will receive all the support you require while you are trying to load your online casino account and withdraw winnings.
Read the following to get an idea of how deposits and withdrawals work at this NuWorks powered online casino:. The exact time taken for your winnings to be reflected in your account depends on your preferred withdrawal method.
Usually, the online casino takes up to 10 days to approve withdrawal requests and up to seven working days to actually send the winnings.
If players choose to withdraw through money transfer or check, they will have to pay processing fees. The case remains unresolved.
Lady from the US wanted to withdraw her winning but her account was suspended. A player's withdrawal was divided into several payments when suddenly she was not able to log in.
After she claimed a complaint against the casino she got an answer from the casino that her account was audited.
New information is missing and no more evidence was published. Show 1 similiar complaints with black points in total 12 for this casino. A player from United States complaints about extremely long withdrawal processing.
The player waited for one and a half month to receive the first payment. Rest of the payments were supposed to be on the way and the first payout arrived, and that is why we assume the rest of them was paid too.
Another case of extremely long withdrawal processing. In this case, the player complained that the withdrawal took way much longer than 7 business days.
We believe that in this case, the player started to be nervous too soon and the money was paid out. Another case of a long withdrawal process.
The player was disappointed with the withdrawal process and after they submitted a complaint against the casino, the casino's representative promised them a fast payout.
We believed that the player did receive the money and the case was resolved. A problematic payout of the big amount requested for withdrawal.
We believed that both sides found a solution and the case was resolved. The player claims that she didn't receive her winning from the year of The player, Kiretta70, requested a withdrawal but it kept being sent back to her player's account every time she requested it.
She contacted the casino about this issue for about twenty-one times with no resolution. The casino claimed that she was paid her winning back in and didn't provide any further information about this case.
Extremely long withdrawal process with miscommunication between the player and the casino. The casino owed the player their winning for over six months.
The player complained about this casino for the second time in a row. The casino started to pay the player in payment installments but stopped after two months.
The customer support informed the player that the Bank of Montreal refused to accept the wire transfer and they tried to contact the player, but the player didn't answer.
The casino advised the player to contact their VIP manager, but the player didn't respond again. Read more on: ttps:.
Show 5 similiar complaints with 99 black points in total 9 for this casino. Delayed payment with unknown status.
The player complained that their withdrawal was delayed for more than one month. Nobody responded to this complaint and we do not know if the player received the money or not.
Generous casino. The player's withdrawal was declined due to the fact of bonus terms and conditions being breached. Eventually, the casino representative informed a player that in this case, they decided to make an exemption and all the money would be paid in full.
Because there were no more complaints posted from the player or the casino, we believed that the player received the money.
Technical glitch. The player joined the casino from a restricted country based on wrong marketing e-mail that they received.
Only then the support team realized that the player came from a restricted country and they couldn't receive their winning.
All bonus winnings were seized and the account was closed. This case remains unresolved. Super complicated complaint.
Player was accused of breaching bonus terms, but the casino did not show proper evidence. Casino representative told to the player that he should not had placed a complaint as she was helping him out.
Later they informed the player that the money he had received was not meant for him. He was accused of breaching bonus terms.
He played blackjack before completing the wagering requirements. This came after a month of waiting even though he was ensured multiple times he would receive his winnings.
No evidence from the casino. Really strange and unprofessional communication. Accused of breaching terms without any evidence but the player was told to wait for his deposit refund.
Black points: 5 for this casino. Payment declined- no communication from the casino, unprofessional service. Another complaint regarding a delayed payment without any communication.
We are unable to tell if these customers ever got paid. Black points: 4 for this casino. The player waited for his payment and was unable to get any answer from the casino.
He placed an official complaint, still no reaction from the casino's side. The casino did not answer any of the players' emails.
They only asked for identification documents again. The payment has an unknown status. The player had 2 pending withdrawals and had been waiting over a month.
Unable to get any information regarding these payments. Many requests were declined in this time period in March , the player constantly got disconnected while trying to contact the live support.
No clue if he ever got paid or not. Black points: 3 for this casino. Delayed payment, even worse because the player was not able to get any reaction from the casino.
The player tried to reach a representative through phone and email every day, he got frustrated because he was unable to get any updates.
We have no clue if the player got paid or not. The player complained they had been waiting for the withdrawal request to be transferred to their bank account for months.
They said the withdrawal had the status of 'processed' but the live chat kept reassuring them their money would be transferred soon but so far, they didn't receive anything.
In the end, the player was not allowed to log in to their casino account. No reaction from the casino, no more update ever since. Black points: 96 2 for this casino.
Again delayed payment, it was impossible to reach this casino via phone or email. The player placed an official complaint after 20 days of waiting for a reaction, there were many complaints during February and March Black points: 60 1 for this casino.
The player won from a no deposit bonus. The player tried to write to the casino support many times but he has got no reply. His winning was simply taken out of his account.
Later he got different answers from the support. He was told that a manager would call him soon but no one tried to reach him.
Uncertain case and unprofessional comunication from the casino's side. Delayed payment- waiting for more than one month, unknown status of the payment.
The player did not play with a bonus. He requested a withdrawal on 22nd of February, one month later he still did not received anything.
After a successful verification process player was still unable to get his winning. No confirmation from the player of receiving a delayed payment , therefore we are not sure if it was paid or not.
The player placed this complaint after 3 weeks of waiting for his payment. The reason given was that the casino was changing the management.
Later we had no answer from the casino or from the player's side. We are unable to decide what was the reason of it or if the player got paid.
One month later the player was still not paid. Unfortunately, in February , there were so many delayed payments that this one was one from a lot of delays and had unknown status, we could not tell if it was paid or not.
The player was promised to be paid in 2 weeks. Then he waited over 2 months, no clue if he was paid or not. This payment was pending since December In February still no outcome.
Delayed payment, no response from the casino. Delayed payment, customer support was confusing. The player tried to reach support representatives, every time he got a different answer, impossible to say if this payer got paid.
Dianna complained about not receiving the payment. She mentioned also unclear bonus conditions, which were not stated in the offer. However, this was hard to prove backwards.
She showed email from the casino confirming a processed payment, in her last post she claimed not receiving the payment. Black points: 39 1 for this casino.
Delayed payment after promising the player that his payment would never be late again. The outcome of this case stayed unclear, we have no clue if this customer was paid or not.
The player was unable to get any information regarding his delayed payment. The player just received an email saying his request had been declined, no reason given.
Delayed payment from February No information or excuse from the casino, the player had been waiting for more than one month. The player was waiting to be paid and was unable to get any reasonable response from the support.
From this insufficient communication from the casino's side, the player was one of many frustrated customers.
Withdrawal stayed requested and we do not know the outcome of this case. Complaints on related Dreams Casino Unspecified weak relation.
Black points: 17 for this casino. The player was promised a refund of her deposit but lost her winning due to an honest mistake.
The player, Ellen, was accused of having a duplicate account. She had totally forgotten having an account opened 9 years ago in a casino called Cirkus casino.
The player found herself totally innocent in this. The customer support promised her a deposit refund, but she wasn't sure whether she would ever receive the money as she had already been waiting for a long time.
The casino stated that Ellen would receive this refund, they just couldn't state when it would happen.
The casino said the third party processing used in this case took longer and there was nothing they could do to speed up the process.
Verification documents repeatedly not accepted, irresponsive casino. The player complained about having submitted the documents for account verification repeatedly but the casino never acknowledged their reception.
The casino stayed unresponsive to mediation attempts as well. No further attempts since then. Black points: 80 2 for this casino. The account was closed for a valid reason with evidence showed by the casino.
The casino claimed the player had threatened to do chargebacks on her deposits, which was why her account was closed. We think this is a valid reason for an account closure.
We have no information whether the deposits have been refunded or not. Three withdrawal requests are pending for more than 6 months.
The player provided a questionable evidence. The player provided screenshots of the pending withdrawals, however, it was hard to prove whether they were real or not because there were only numbers and no casino logo.
Unfortunately, the casino never replied to this complaint and did not give any statement. It remained unresolved. Show 1 similiar complaints with 60 black points in total 1 for this casino.
Black points: 62 1 for this casino. Very long withdrawal process where the casino stopped responding to the player completely. The player requested a withdrawal but still didn't receive it.
They tried to contact the casino but that didn't help. The casino never responded to the complaint and it stayed unresolved.
Black points: 44 1 for this casino. Daniel requested few withdrawals and sent in requested documents for verification and didn't receive any reply nor the money from the casino.
This was his second attempt to withdraw his winnings. The casino's representative informed him via complaint that they were missing Daniel's preferred payment method, which he provided right away.
Soon after he provided this information, the withdrawals started coming into his account one after another. That would have been a great thing if they weren't shortened, every single one of them.
Daniel asked the representative via complaint why did it happened but didn't receive any explanation at all. Black points: 5 1 for this casino.
Player requested a withdrawal but didn't receive the winnings in full. Her winnings from the lottery drawing were completely ignored by the casino.
This request was delayed but Mary received the winnings at last, but not in full. This case is uncertain and complicated, still open and unresolved.
Show 1 similiar complaints with 5 black points in total 1 for this casino. Complaints on related Palace of Chance Casino Unspecified weak relation.
The player had 4 pending payouts and the customer support was not helpful. No answer for over 2 months. After not receiving any answer regarding his already approved withdrawal requests, the player placed an official third-party complaint.
Unfortunately, the player received only an automatic response for every inquiry claiming that they would answer within 5 days, but they never did.
We understand this can be frustrating for the player. The current status is unknown. Delayed payment, the casino was not responding to emails from the player.
The player placed a complaint after not receiving his money for a month. The casino was not replying to his emails. There was no reaction even after complaining publicly.
Black points: 72 2 for this casino. Player was waiting for his winnings for over 4 months. The casino closed his account. We consider this case uncertain.
Show 2 similiar complaints with black points in total 5 for this casino. Two withdrawal requests approved after a week, but the payment was delayed.
The player complained publicly because of delayed payment. The casino answered that if the player had a pending payment from a sister casino, they couldn't process the second payment due to a processing limitation.
The player was unable to cash a check he had received from the casino. The casino claimed the check was OK and advised the player to ask his bank authority.
In this case, it's really hard to prove who was right and who did something wrong. It was likely that the casino had the intention to pay out the money, but there was some issue with the bank or the check.
The player's account had been already verified when they requested a withdrawal so they thought it would arrive at their account soon. Unfortunately, that didn't happen and the payout was delayed due to an unknown reason.
When the player asked the casino for an update, they would respond that they had to wait a few more days. Later on, the casino claimed that the payout was sent to the player but they never confirmed it.
We believe that the player was likely paid, but the complaint remains unresolved. Long verification process, money not received even 4 months after the casino had claimed it was on the way.
It was obvious that the player had the right to receive their winnings. The casino claimed that the verification process could take up to 15 business days but later on, they told the player that the payment approval could take up to 10 business days.
Even though the payout process was taking too long, the casino reassured the player that he would get his money. After a few months, it was still not clear whether the player received his winnings or not.
Delayed payment, the player complained about not receiving a tracking number. The player was unsatisfied because he had no information about when the casino planned to process his payment.
He was arguing he had not received any tracking number and wanted to get more information about his money. The casino officially answered that the tracking number had been emailed to the player.
No further information is available. Show 4 similiar complaints with 60 black points in total 1 for this casino. Failed self-exclusion. Black points: 36 1 for this casino.
The casino failed to self-exclude the player and they were able to make more deposits and lose more money. The player asked to get self-excluded from the casino and they did acknowledge their request via email.
But about two weeks after that, they were able to make 3 additional deposits and lose more money. Casino refused to pay out the player's winnings due to a chargeback.
The player did a chargeback on their account but reversed it and the casino promised to help them to resolve that issue. Later on, in the complaint, the casino claimed that they've done everything and considered this case ruled in their favor and refused to discuss it any further.
Complaints on related Grand Fortune Casino Unspecified weak relation. Black points: 64 for this casino. This player's withdrawal had been delayed without an explanation or a reason for a long time.
There is no update available but the complaint remains unsolved. Casino responded that they would look into this complaint but there wasn't a second reply from the casino.
Based on this we couldn't be sure how it ended, whether player had been verified or his claim had been rejected. Show 2 similiar complaints with 99 black points in total 2 for this casino.
Player complained that his withdrawal request was rejected. He didn't understand why because he sent to the casino the same documents for verification that he was always sending to other similar casinos and the documents were always accepted.
Then the casino told him they could send the money transfer to his bank account but they kept changing the information about the expected time frame.
No reaction from the casino, no more update since then. This complaint is consistent with this players' customs within this group.
He got paid in previous complaints Raging Bull casino after the usual delay. Delayed payment, but aproved by the casino representative.
Casino representative responded with the approval of documents and payment, player didn't confirm whether he got paid. Confirmed payment by the casino, but still delayed.
Payment aproved, but not delivered in timely manner, there was no confirmation as to when it was received by the player. Black points: 74 2 for this casino.
Delayed payment - refund. Player asked for a refund 1 month prior to this complaint, he has never received it and there was no further development in this case.
Black points: 30 1 for this casino. Casino asked for a phone verification, the next day they asked for it again.
Player confirmed that he got verified via a phone call, but to his surprise, when he made inquiry about his withdrawal status, he was asked once again for the verification documents.
No further information on this case. Black points: 18 1 for this casino. Account linked to ex-wife household, winnings canceled.
Player complained he won some money but after he asked for a withdrawal the casino refused to pay the winning because the player's ex-wife was a member.
The casino told to the player they would pay him half of the winnings as a gesture of a good will and ban the ex-wife from the site. However, later the two players accounts were linked together and again the payout was refused, no more update since then, no reply.
Show 2 similiar complaints with 48 black points in total 2 for this casino. Player didn't receive payment, but he was not from a targetted country.
Player was listed as playing from UK, and as such he couldn't play with any free money bonus. Player's withdrawal request was denied, but there was no further information as to why, the promised contact by the finance department never came and the player's attempt for a contact via the live chat was terminated from the casino's side.
Complaints on related Prism Casino Unspecified weak relation. Black points: 14 for this casino. The multiple withdrawals were still not paid after a period of six months and the responses from the casino were not helpful at all.
The representative claimed the situation was complicated because of the number of the payments, there were six of them.
From the four responses from the casino, neither one provided a relevant reason or resolution to this complaint. Therefore, it remained unresolved. The player's payout was approved but he still didn't receive it.
Three months after the player's payout was approved, the player still had not received their check and had no information regarding whether the casino planned to pay out their winning or not.
The player's payment was extremely delayed while the casino stopped communicating with them. Extremely delayed multiple withdrawal requests.
Likely paid. The player had a few delayed withdrawal requests when the casino responded to her complaint. They started to sending her the winnings but we're not sure if she received all of them because the complaint remained unresolved.
Delayed payment to the player from the USA and the casino used the payment processor as an excuse. In this case, the casino was in touch with the player and communicated the whole time, regarding this payment.
We consider this delayed payment most likely paid. The reason for this was unclear and there was no further information from the player nor the casino, so the outcome of this situation is unclear.
Slow jackpot cashout with very low monthly payment installments. The player was understandably not satisfied, as it would take more than a year for him to be fully paid.
Show 4 similiar complaints with black points in total 4 for this casino. The casino took the player's winnings and closed her account without an explanation.
The player, Fungirl, requested two withdrawals which she still hasn't received. All her documents that she sent for verification were approved so she didn't understand why the casino closed her account.
There is no further update on this case since the casino never responded to her complaint. The player was accused of breaking the bonus rules.
The casino tried to contact them via phone to resolve the issue but wasn't able to do so. The player was accused of braking bonus rules by playing different games that were allowed and the casino refused to pay them their winnings.
The player claimed that some games were blocked for them and later on, they were able to play them so they thought they had fulfilled the wagering requirements.
The casino then tried to resolve the complaint but they were not able to contact the player via phone.
There is no further update available ever since. Complaints on related Wild Vegas Casino Unspecified weak relation. The player was waiting for a payment for more than 60 days, no response from the casino.
The player requested a withdrawal in September. No one contacted him, the casino was simply ignoring his complaint.
In this case, we have no clue whether the player has a chance to get his winnings or not. Another complaint about having had to wait for a payment for 60 days.
The casino responded and the payment was approved, the player would get the payment soon. After this, we didn't hear from the player about confirming that he had received it.
We consider this payment likely to have been paid. Player's self-exclusion request was ignored. The player 'charrold87' asked the casino operator for a self-exclusion, but his request had not been carried out and the player was still able to use the service.
The casino decided not to cooperate in order to resolve the player's public complaint and there were no further updates since then. Complaints on related Slots of Vegas Casino Unspecified weak relation.
Extremely long withdrawal process while the case had been under the investigation. Later on, they were informed that the payment was on hold and the account is under the investigation.
Almost three weeks passed and the case was still investigated without any update and remains unresolved. Black points: 8 for this casino.
Player requested two withdrawals that became delayed and later on, lost. The casino representative promised someone would look into this problem.
The player requested a withdrawal via express wire transfer and then they requested another one via regular wire transfer. They both became delayed and later on, lost.
The casino representative told the player someone would look into the case but ever since then, no update was provided to them.
Extremely long withdrawal process without a relevant reason. After the player contacted the customer support, they told them to wait a few more days.
When the casino replied to this complaint, they told the player that they would get back to them soon, but that never happened.
The payment never came and the case remains unresolved. Extremely long withdrawal process even though the account was already verified. The player requested a withdrawal and the account was verified.
The casino used the same rhetoric that they were missing the documents. The player said they sent them five times already and became angry because of the way that the casino responded.
There is no final answer whether the player received the payment or not and the case is still unresolved. Extremely delayed withdrawal process due to an unknown reason.
The player requested a withdrawal but it was delayed due to an unknown reason. There's no further information available on whether the player received her winnings or not.
The complaint remained unsolved. Show 4 similiar complaints with black points in total 21 for this casino. Extremely long withdrawal process while the player received a bigger half of the payout after quite some time and had waited to receive the rest of the money.
The support team emailed with the player back and forth about the documents for verification being received and then not being received.
There is no further response from the casino but we believe that the winnings were likely paid. After a long withdrawal process, the player received smaller half of his payout.
He has been waiting to receive the rest of the money. The player, Stuart, requested five withdrawals. The customer support told him to wait a little longer because they've changed the payment method from checks to wire transfer because they no longer are sending checks to the UK.
The finance department kept checking on whether he had received the payment or not so we believe the winnings were likely paid.
There is no update on this case. The player received a bigger half of the amount requested but waited a long time for the rest of the money.
The player requested three payment withdrawals. The player hoped to receive the rest of the winnings, too. Extremely long and misleading withdrawal process.
The customer support representatives told them on multiple occasions that they have sent the payment to them via three different payment methods, Neteller, bank wire and check.
The player still didn't receive it. They still haven't received the payment and this case is still unresolved.
The player experienced difficulties with the payout because of having only one payment method as an option for the withdrawal. They provided the complaint with an email correspondence with the casino where they gave them just one choice of payment method.
The player was unable to do that as they had no access to such a bank. The casino never gave a proper response to the complaint but the last message from the casino said they will do an exception and send the payment via bitcoin in 72 hours.
We consider this likely paid. Extremely long withdrawal process due to repeated requests of document for verification. When the player contacted the support team, he received different excuses every time.
Five different agents ensured him that they received all the documents needed for verification but later on, he was asked to send them again.
So he sent them for the sixth time and the finance team representative told him that he should receive his check that week.
He would receive them in six payment installments. The player requested a withdrawal, sent documents for their account verification but 10 weeks later, they still haven't received the winnings.
The casino confirmed receiving the documents but another 6 weeks passed ever since then and still, no money arrived.
No other update is available and the complaint remains unresolved. Show 7 similiar complaints with black points in total 7 for this casino.
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There are a number of things that have ensured SlotMadness remains at the top of its game all through its existence. These include:. Black points: Extremely delayed withdrawal process.
The player requested a withdrawal and sent the documents for their account verification to the casino about 10 times and still haven't received the money.
No other information is available. The complaint remains unsolved. Read more on: thepogg. Read more. No reaction, passive regulator.
Ignoring a withdrawal requests for 5 months. The player had waited for withdrawal for more than 5 months and ever since then, they won 5 more times wasn't allowed to request another withdrawal because their 1st request was still pending.
The casino was not responding to this complaint. This payment is with unknown status as we didn't hear any explanation from the casino. Read more on: askgamblers.
Insufficient evidence from casino. The player's account verification and withdrawal process got delayed. Later on, the casino accused the player of multiple account holdings without any evidence to prove it.
This player requested a withdrawal and sent all the documents for verification but one, their credit card statement because they couldn't find the card.
Later on, they found the credit card and resent all of the documents about five more times. After that, the casino accused the player of multiple account holdings but they never provided any evidence.
No other update ever since then is available. The casino accused the player of having duplicate accounts. No evidence was given from the casino's side.
After accusing the player of having duplicate accounts, the casino was not able to provide any evidence.
The player had been waiting for 4 months for his payment of USD but after placing an official complaint, the casino closed his account.
An official statement from the casino said the player had a duplicate account. Unfortunately, we have not heard from the casino since then.
Show 1 similiar complaints with black points in total. Uncertain case, passive regulator. Extremely delayed payment. Very long withdrawal process after already approved withdrawal request of only dollars.
The waiting time was almost 4 months. The casino confirmed they would send the payment. No confirmation of receiving the money from the player's side.
After a withdrawal request, the account was closed. After a withdrawal request of USD, the casino closed the player's account due to the audit of his account but after that, no response came.
This case is uncertain and it's hard to decide on who's wrong or right. Withdrawal was approved but the payment got delayed.
The casino had been prolonging the verification process, after the ID they asked for the passport, after giving them the passport the player was still waiting for the payment for an extremely long time.
Every time during the live chat, the player was asked to email his documents all over again but this time to different email addresses.
No response came to an official complaint. Black points: 0. Long withdrawal process, no response. A polite complaint was made by the player, who had waited for a long time already for their requested withdrawal.
The casino confirmed the player's winnings and said it was just taking more time than usual but it was going to be approved soon.
No response from the player whether he received the money, but we consider this payment as likely paid. Waiting for a second withdrawal was extremely long, no reason was given by the casino.
The casino paid some of the player's winnings but not all of them. The obtained money came in five transfers.
He placed an official complaint regarding the remaining 8 USD. Casino wrote 3 different emails asking for all the evidence for verification.
Some of the email addresses were unable to reach. We consider this as unprofessional. Since then, the player did not get an answer and in the end, the casino wrote they were unable to locate the player's account.
Long verification and withdrawal process. The player was promised to receive the winnings via check but never confirmed whether they received it or not.
The player's account verification took more than 2 months. In the official complaint, the casino said that the player would get a check.
The final response from the player was missing so we are not sure if the payment was paid or not. We consider this as likely paid but delayed payout.
Show 5 similiar complaints with 94 black points in total. Against fair gambling codex. Black points: 95 for this casino.
We closed the case as unresolved because the decision of the casino was against our fair gambling codex. Complaints on related Captain Jack Casino Unspecified relation.
Black points: 37 for this casino. Player's account got blocked and their money confiscated without any explanation from the casino.
After the player requested a withdrawal, it was declined and their money was returned to their account. But soon after that, the player's account got locked and they were also blocked from the sister sites.
No further information is available ever since. Black points: 27 for this casino. Long withdrawal process. A player from the US had a problem receiving already approved withdrawal.
Player had been waiting for more than a month. After he sent the documents for verification multiple times and updated his payment methods as required, the casino answered he would get his winnings in 72 hours.
However, the player didn't receive his winnings. Casino claimed the money had been paid, the player still insisted on not having received anything.
The case is uncertain, we couldn't decide as none of the sides provided any evidence. Black points: 25 for this casino. Player's withdrawal request was denied due to unknown reasons.
After the player submitted requested documents for verification 3 times in the row, the casino was still declining it. The player had the same problem with the casino previously and once they complained publicly, their winnings were paid to them.
But this time, it was different because the casino wouldn't respond to them. No other details are available after this.
Show 2 similiar complaints with black points in total 52 for this casino. Black points: 24 for this casino. The player requested a withdrawal but it was delayed due to unknown reasons.
There is no other information available. Black points: 60 6 for this casino. Delayed payment. The player received only some of his money 1 of 2 withdrawals after almost 2 months, the casino claimed there was just 1 withdrawal from his account.
An uncertain case, no evidence shown. His withdrawal was approved on March 9th, , but it had been delayed. After complaining, the player received his winnings on April 21st, He received a response from the casino only after complaining multiple times.
No further evidence was provided by either side. No valid reason or excuse was given by the casino. German player had been waiting for 5 months, his withdrawal request was declined by the casino many times without a valid reason.
After a week, the casino replied they couldn't access his documents for verification. There was no further response from either side.
In this uncertain case, we couldn't decide if the casino had a valid reason for delaying the withdrawal requests. Show 2 similiar complaints with black points in total 12 for this casino.
Complaints on related Royal Ace Casino Unspecified relation. Black points: for this casino. Player was accused of multiple account holdings.
After the player won while playing with a bonus, they were accused of multiple account holdings. The player claimed they had only one open account.
No more details are available. Black points: 53 for this casino. Delayed payment, unclear case, the player had been claiming his winning for 8 months.
The casino didn't react to his requests via phone, email or chat. The player was considering a legal action against the casino.
Despite providing all the necessary documentation for withdrawal, the casino was not replying to his requests and have blocked his account.
Player just got one reply saying the casino representative was out of office and would get back to him ASAP. The player was considering legal action against the casino.
No other updates since. Black points: 15 1 for this casino. Despite showing proof of processed transaction the casino insisted on its non-reception.
The player requested a withdrawal but the casino kept asking him repetitively for new proofs of identity, delaying the payout request.
In the end, the casino said that they had never received the deposit necessary for a valid play from the player. The player showed a proof that the deposit had been deducted from his bank account.
The casino stopped communicating. Disputed amount:?? Show 1 similiar complaints with 15 black points in total 1 for this casino.
Black points: 13 for this casino. Player had been waiting for more than 3 months for his withdrawal request to be paid out. The player complained it had been more than 3 months since his withdrawal request got approved and he'd been waiting for a cheque payment.
The casino was unresponsive. Black points: 85 8 for this casino. Player's account got verified, then he was asked to renew his driver's license due to it's approaching expiration.
The player thought the casino was giving him a run-around and was stalling his pay-out. The casino didn't react to this complaint.
Black points: 30 3 for this casino. Identity verification issue, casino required more documents, player refused to provide them. The player complained that in order to validate a withdrawal request the casino asked for supplementary identity documents, the driver's licence had not been accepted as proof of identity.
However, the player felt it was not secure to send that kind of sensitive information to more parties and refused to do so.
The casino was unresponsive to contact attempts in order to discuss this issue. Delayed withdrawal due to repetitively incomplete documentation.
The withdrawal request had been repetitively delayed due to continuous requests to send the most recent verification documents. Each time the documents processing took several weeks and the player felt this was a neverending story.
The casino stopped communicating with the player and didn't react to this complaint either. Show 3 similiar complaints with black points in total 14 for this casino.
Black points: 15 for this casino. Delayed payment, the player received only half of his winnings.
He received half of the winnings after 6 weeks. Later on, the casino replied about the casino representative being out of office. Then the casino claimed they had sent out the second half of the winnings by a bank transfer, but the player said he had never received the money.
We don't know whether the player has ever received the entire amount of his winnings. Black points: 61 6 for this casino. Withdrawal took too long, a check received after complaining publicly was refused by the bank.
Player was waiting for the payment of his winnings for over a month. Casino replied it had been processed, but until he made a public complaint the player didn't receive anything.
He then received a payment by check, however, it was refused by his bank. According to the last update, the player was in contact with his bank, trying to solve the issue with the check.
It is so far unknown whether the player received his winning or not. Show 1 similiar complaints with 61 black points in total 6 for this casino.
Delayed payment, likely paid. Slow payments. He had several unpaid requests pending on his account, which have already been approved. He complained that he had to wait weeks or even months for his withdrawals.
The casino replied to his complaint and informed him about his next incoming payment. The player provided a chat transcript with the casino support confirming sending money to the processor.
No reply from the player about the actual status so far, he has probably received the money. Misunderstanding — credit card used for the deposit had expired, there were issues with approving a new card to get the withdrawal processed.
Player had issues with getting his withdrawal approved because there was a misunderstanding concerning his credit cards. He made a deposit using one credit card, which had expired since depositing the money.
The player sent a new credit card details to the casino for verification, so that he could receive his winning.
The casino assigned this to their fraud department. Finally, the casino informed about working on this issue in cooperation with the player.
The winning should be paid out soon or have been already paid out. Show 1 similiar complaints with 0 black points in total. Complaints on related Slots Garden Casino Unspecified relation.
No reaction policy, passive regulator. Black points: 10 for this casino. The player's account was closed while their withdrawal request was still pending.
There is no further information available and the complaint remains unresolved. Black points: 97 9 for this casino.
The casino became irresponsive to the mediator and the player. No other information is available ever since then and the complaint was left unresolved.
The player requested a withdrawal but it had been delayed for a while and the casino presented the player with different excuses whenever they asked for an update.
There is no information available on whether the player received their winnings or not. The complaint remains unresolved. Disputed amount: R6, bonus money.
Complaints on related Planet 7 Casino Unspecified relation. The player had his withdrawal denied and his funds were seized, too, without an explanation from the casino.
Uncertain case. The player, Quentin89, complained that after he made a withdrawal request, it was denied and all funds were seized from his account.
Player didn't understand why and contacted the casino but received no explanation. Finally, a higher casino mediator replied to his complaint and it has probably been resolved.
There is no update available at this time. Long verification process without getting any answers from the casino.
The player, Matt, made a request for withdrawal, sent over the necessary documentation for verification several times, but got no confirmation from the casino.
On one occasion, they canceled some of his winnings for a reason of not playing according to the rules. The player asked for an explanation, but none was given.
No reaction from the casino, no more update. Black points: 47 for this casino. Tawni didn't respond to this reopened case and all. But we believe that the player received the rest of their money.
The player's three withdrawals were delayed for at least a month. There is no further information.
Long withdrawal process due to a software issue ending with an account closure. The player complained that after he had won and was about to request a withdrawal, the casino software was unresponsive.
He was told to wait a few minutes but when he logged back into his account, it was closed. The player had issues with affiliate casinos before and was not happy with the way the Canadian casinos treat their players.
Casino replied without any resolution offered to the player. No more update from the player. Black points: 20 for this casino.
After an approved and processed withdrawal request, the player didn't receive their winning. The player had their first withdrawal request approved in October, but ever since then, they were unable to get any accurate information on the withdrawal.
They were told that they would receive a tracking number of their payment two weeks prior they filled a complaint. The casino claimed a check was sent to them in December, however, in January they still didn't receive anything.
No more update since. Player has probably been paid. Show 5 similiar complaints with 2, black points in total for this casino.
Black points: 42 for this casino. Complicated and delayed withdrawal process. The casino didn't respond. She was still missing the rest of her winnings and wrote another complaint to seek help in resolving this issue.
Unfortunately, the casino never responded to her new complaint and it stayed unresolved. Black points: 19 for this casino.
The casino kept on promising them that they would receive it soon, but they didn't. The complaint remained unresolved.
The player got no reply from the casino after he requested withdrawal and sent the necessary documentation. The player, Spoon, complained about the lack of information he received from the casino.
He made a withdrawal request, sent over the necessary documents via fax and email and ever since that, he hasn't heard from the casino again.
He has been waiting for his winning for over a month. No reply from the casino, no more update available. After five weeks of waiting, the player received their first payment installment.
Soon after that, the complaint was closed at that point. The casino didn't respond to the player's reopening of the complaint at all.
We believe it was just delayed and the player received all the money. Player received only a partial amount of their deposits back.
The casino stopped communicating with them. The player found out that the upper management has decided to close all of her accounts she had opened at the casino's sister sites.
No more information is available. Black points: 12 for this casino. Long withdrawal process, still no update from the casino after one month.
The player, Costa, was complaining that after his withdrawal request had been approved, he still didn't receive any payment one month later.
The casino customer support didn't provide any answers. No reply from the casino, no more update. Black points: 11 for this casino. Complicated and delayed withdrawal and account verification processes.
The player requested a withdrawal and sent all the documents needed for the account verification multiple times. They were told that their withdrawal had been approved and would arrive soon, but that didn't happen.
No further details are available. Complicated withdrawal process. The player tried to receive their winnings but the casino wouldn't accept their bank for payout but asked if their bank would accept international checks and they said they would.
In the end, the complaint remained unresolved. Delayed withdrawal process. The casino stopped responding to the player. After the player requested a withdrawal and passed their account verification, they were asked to contact the casino via live chat to finalize it.
But there had been one problem because the casino had blocked them from the live chat and stopped responding to their emails and phone calls as well.
Ever since then, there had been no further information on whether the player received their money or not.
The player passed their account verification but the casino wouldn't allow them to withdraw their funds. No other information is available after that and the complaint remains unsolved.
Black points: 69 6 for this casino. The player's two withdrawal requests were approved but not received. The player submitted two withdrawals but hasn't confirmed if they were paid and unfortunately, there is no further information about this complaint.
The player provided a wrong account number and because of that, the payment was delayed. The casino wouldn't issue another payment order until the wrong payment bounced back to the casino, meaning the usual months would be extended by another few months.
There have been no further updates about this case since then but we assume that the player has been paid in the end.
Very long withdrawal process. The player's winning was approved for withdrawal, but one month later and they still were waiting for the payment.
There is no further update available. Long withdrawal processing - the player was waiting for over a month, no news from the casino. The player, Godmatik, quoted the casino's terms and conditions where it stated 3 days for approval, 7 days for payment to be sent.
However, one month after the player submitted his withdrawal request, he still hasn't received any confirmation of approval. No reaction from the casino, no more update from the player.
The player was accused of multiple account holdings. This player had requested four withdrawal which of two were already approved and the remaining two were still pending and they still didn't receive their money.
The casino claimed that they found out that there were several accounts associated with the player's account's IP address. They also said that they tried to contact the player multiple times via email but never received any response from the player.
The player said all their accusations were false. Extremely long withdrawal processing for over two months. The player is complaining about not receiving any payment and a lack of contact from casino support.
Black points: 53 5 for this casino. The player was waiting for the last payment to arrive. The player received all of their payment installments, but one.
The casino responded that the last payment was approved and sent, but it wasn't received by the player. There is no further information available.
Black points: 39 3 for this casino. The player was having issues with the verification because he was getting a new driving license.
The player was waiting for his payment but it couldn't be verified because of the missing documents. The player was in the process of obtaining a new driving license and the whole process would take up to four months.
The player had problems with receiving their money, changed the payment method after which part of the payment was missing. Casino accommodated the player with an alternative way of payment after this incident.
There is no further update ever since. Show 18 similiar complaints with 1, black points in total for this casino.
Extremely long verification and withdrawal process. The casino kept giving the player fake promises, apologies, and excuses. The player complained that he had made 3 withdrawal requests, first in October, but in December he still had no information about the casino approving any of his withdrawals.
He had sent required documents several times, still, he had no statement from the casino. We believe that the player has probably been paid.
The player complained about not receiving any confirmation about the money transfer even though the withdrawal was approved. After filing a complaint, she received an email confirmation from the casino's finance department about a check being processed.
No update since then is available but we believe the player has probably been paid. The player was unhappy because of the long withdrawal process of over two months.
Chris requested a few withdrawals. The casino mediator replied and reassured him some of the payments were sent out. Long withdrawal process, the player has been waiting for his payment for over 2 months.
The player complained about a huge delay in payment. In the end, we believe that the player had been paid, no more update since. Verz long withdrawal process.
The player complained about not receiving his approved payments. The casino contacted him for further information about the withdrawal payment method, a casino mediator reassured him the payment was processed and would be received soon.
At the last update, the player has still been waiting for the payment, no more update since then, the player has probably been paid.
The player complained about not receiving his payment one month after he submitted a request. The casino told him a check would be sent out soon.
There is no more update from the player since then, he has probably been paid. The player has been waiting for the payment for over 2 months.
The player complained about very long withdrawal process. He wasn't expecting the payment to arrive with a 2-month delay. Long withdrawal process where the player has been waiting for the payment for over 3 months.
His account was terminated, the issue got resolved. The player complained about a payment request that was approved almost 4 months ago and still wasn't being transferred.
To add more, his account was closed for no reason given by the casino. Finally, the casino mediator replied and had a look at this issue, the player has probably been paid.
Long withdrawal process where the player had been waiting for his payment for over two months. Player was complaining that he'd been waiting for his winnings for 2 months, after several attempts of contact casino stopped communicating with him.
Long withdrawal process, the player was waiting for his payment for over a month. The player was complaining that after a withdrawal request was approved, their winning should've been received within business days.
When no money arrived, the player tried to contact the casino, but they didn't respond to such a request. The player complained about very long withdrawal process experience.
He said this was the second time he had a delayed payment and was asking others if it happened to them too. We believe the payment was received.
The casino said it was a bank issue and asked the player to open a new bank account. The player is complained about not receiving his winning.
The casino says they kept sending it but it was being withheld by the bank. The player asked for checks instead of wire transfer but the casino said check would be withheld too and asked the player to open a bank account in a different bank, which player refuses to do.
No reaction from the casino, no more update from the player, the player has probably been paid. The player received a check with his winning but it got refused by the bank.
The player was complaining that he did receive a check with his winning but his bank marked this check as fraudulent and none of the player's three banks met the casino's wire transfer rules.
Casino's representative replied that she would look into this. No more update from the player who we believe has probably been paid.